E107: Stoppage Time, Customer Service
05/14/2019 | 52 Minutes
Ben and Curtis explore the ticks and tick offs around Customer Care in this week’s stoppage time episode. Ben recently had a service appointment for his car where stated expectations were clearly not met. Curtis wrestled through customer loyalty negotiations to receive a new member discount for a loyal customer. We offer our key takeaways for outstanding customer service, regardless of the side of the phone from which you’re calling. And be warned, you’ll be hearing from us on YELP!
E106: EJ MICHELS, FOREIGN FIGURES 4
05/07/2019 | 60 Minutes
EJ is the frontman to the band, Foreign Figures. A lyricist who spent a considerable amount of time releasing the secrets of his heart through music. But with the power of vulnerability and continually striving to feel heard, this accomplished pianist has found “the thing” that makes him feel special, important, and alive. He gives it all on the stage, and then kicks back and falls asleep reading while recovering.
E105: MARK LEONARD, THE HAPPINESS DUDE
04/30/2019 | 55 Minutes
Mark drives the Arizona roads convertible style, takes his family on month-long road trips, and coaches high performing teams to be happier. He empowers people through a coaching process and hates it when they ask for the recipe, and helps them get un-stuck from mediocrity. He’s an always entrepreneur, a dreamer, and one who lives with a simple idea: Don’t do what everyone else does, strive to see the world and your situation from a different view.
E104: CHRIS ANDERSON, MOBOUND FOR GREATNESS
04/23/2019 | 56 Minutes
Chris takes risks when faced with problems to get around it and find out more about himself, accepting failure as a learning option. And when meeting you, he asks searching questions like, “What’s the best thing that happened to you today?” to move past the small talk and make that exchange memorable. He loves pringles but hates their packaging. He’s impatient, he moves with purpose, and he’s a serial entrepreneur building and creating two businesses.